LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers

Job Purpose

LEVEL is looking to incorporate an E-commerce Business Owner for its direct channel, flylevel.com, responsible for leading the commercial performance of the web platform from a business perspective. This role monitors conversion, passenger contribution, revenue generation and funnel behavior, identifying risks and opportunities across markets, routes and devices.

The E-commerce Business Owner partners with UX/UI and Digital Insights colleagues to translate performance metrics into business results, and business needs into actionable digital improvements, supporting both booking and post-booking journeys (including online check-in). The role requires a strong analytical mindset, Ecommerce experience and a proactive approach to drive initiatives forward based on impact and effort.

The position reports to the Head of Ecommerce, collaborating closely with Analytics, UX/UI, Revenue Management, Marketing, Payments, Digital and the Business Channel Owner.

Main Accountabilities

• E-commerce Leadership: Partner closely with UX/UI, Product Owners, Analytics and the Head of eCommerce to execute the initiatives you have prioritized based on impact, ensuring alignment, feasibility and effective delivery of developments.
• Business Results: Analyse and report weekly and monthly KPIs (conversion, passengers, revenue, yield and funnel progression) to identify trends, opportunities and risks across routes and markets.
• Roadmap Ownership: Define and drive the business roadmap for flylevel.com, outlining clear actions to increase revenue generation, channel performance and commercial relevance.
• Conversion Optimisation: Define and lead the conversion optimisation roadmap across booking and post-booking flows, prioritising actions based on impact and expected performance uplift.
• Delivery Support: Translate prioritised business actions into detailed requirements, resolving questions during refinement sessions to ensure smooth execution of the e-commerce business roadmap.

Main Skills

• Data-driven & Analytical Skills: Strong ability to convert performance data into actionable insights and prioritise backlog items based on estimated impact.
  
  
• Digital Business Mindset: Deep understanding of airline booking flows, post-booking journeys and how new features influence performance.
  
  
• Communication Skills: Ability to collaborate with diverse stakeholders and influence priorities effectively.
  
  
• CRO Knowledge: Experience with Dashboarding, A/B testing, personalisation, heatmaps, Analytics, SEO principles and digital optimisation frameworks.
  
  
• Benchmark & Best Practices: Continuous awareness of digital trends, competitor features and industry innovations to identify opportunities that could improve conversion and customer experience.
  
  
• Background: Proven experience in e-commerce, digital performance, CRO, product ownership or commercial digital roles.

Education

Graduated in business administration, digital product management or engineering or a related field.

Experience

4+ years of experience in e-commerce, digital performance, CRO or business ownership, ideally in travel, OTA, airline or digital-first environments.

Languages

Fluent in English and Spanish.

Location

 Viladecans-Barcelona

Our benefits 💙💚

• Staff travel

Enjoy discounted flights with LEVEL.

• Flex Benefits

There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.

• Employee Cafeteria & Canteen

Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!

• Gym Discount

As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!