LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers

Job Purpose

LEVEL is looking to incorporate a Business Channel Owner for its direct channel, flylevel.com, responsible for leading the end-to-end functional ownership of the web platform. This role acts as the key interface between commercial and customer areas, and Digital, ensuring that business and customer needs are effectively translated into clear digital requirements.

The Channel Owner will manage functional roadmaps of flylevel.com, coordinate cross-functional stakeholders, and ensure that developments are prioritized and executed efficiently to improve the digital customer experience and revenue contribution.

The Channel Owner reports to the Head of eCommerce, working closely with flylevel.com’s main stakeholders

Main Accountabilities

• Channel Ownership: Act as the main point of contact for all new developments on flylevel.com, maintaining a complete 360º view of what has been released, what is in sprint, what is in backlog, and what is planned in the mid-term roadmap.
• Cross-functional Communication: Drive initiative forward with a proactive and positive attitude, maintaining direct communication, strong organization, clear follow-up and a high sense of ownership with all stakeholders.
• Adaptability to Stakeholders: Collect requirement needs from all areas and translate them into detailed scopes, acceptance criteria and specifications in JIRA for the Digital team.
• Delivery Support: Resolve questions proactively and identify or address cross-functional dependencies before development begins, ensuring smooth and efficient delivery.
• Roadmap Management: Ensure the accomplishment of mid-term roadmaps with all stakeholders, aligning priorities, deliveries and timelines.

Main Skills

• Proactiveness: Ability to maintain fluid, structured communication with all flylevel.com stakeholders to fulfil the digital roadmap for the direct channel.
• Analytical skills: Strong ability to understand and break down complex needs into actionable technical specifications.
• Digital mindset: Deep knowledge of digital customer journeys, particularly airline booking and post-booking flows.
• Communication skills: Excellent ability to collaborate with diverse teams, understand internal needs and communicate them effectively to the Digital team for execution.
• Project management: Solid capability to coordinate multiple stakeholders, manage competing priorities and meet deadlines.
• Attention to detail: High accuracy in documenting requirements and specifications to avoid rework and ensure clarity across teams.
• Background: Proven experience in Product Ownership, eCommerce management or Digital Channel roles.

Education

Graduated in digital management, business administration or a related field.

Experience

3+ years of experience in Digital Product Ownership, Business Ownership or eCommerce, ideally in digital environments within travel, OTAs or airline platforms.

Languages

Fluent in English and Spanish.

Location

 Viladecans-Barcelona

Our benefits 💙💚

• Staff travel

Enjoy discounted flights  with LEVEL.

• Flex Benefits

There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.

• Employee Cafeteria & Canteen

Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!

• Gym Discount

As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!